Identify your customers’ preferences as well as your department’s capabilities.
LESSON 1: IDENTIFY YOUR CUSTOMER
Remember: Take the quiz at the end of the lesson to earn your certificate.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 2: IN-STORE DELI SELECTIONS
Determining the ideal product mix for your In-Store Deli Department is key.
LESSON 3: ORDER GUIDES
Ordering guides and having the right guides are crucial to maintaining consistency and profitability.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 4: RECEIVING/STORING/ROTATION
Learn about best practices for keeping products fresh.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 5: BULK DELI MEAT
Learn about types and handling tips for deli turkey, beef and ham.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 6: PREPARED FOODS
Learn about entrees, salads and specialty sandwiches, which make up about 26% of the total In-Store Deli sales.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 7: MERCHANDISING SERVICE/SELF-SERVICE CASES
Did you know that most people buy with their eyes? Colors, shapes and heights can create a “wow” effect in your Service Deli when you merchandise in creative ways.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 8: USING SIGNAGE EFFECTIVELY
Signage is just as important as merchandising, whether it is a romance story about a specific brand, POS or promotional, ingredients, attributes, allergens, or the price. Everything should have a sign!
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 9: FOOD ALLERGENS
With the number of people with food allergies steadily increasing, it is absolutely critical for this to be a focus for you.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 10: FOOD SAFETY/PERSONAL HYGIENE
Food safety is extremely important to prevent food-borne illnesses. When a business doesn’t practice food safety, it can lose customers and quickly can get a bad reputation.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 11: MAINTAINING A CLEAN DEPARTMENT
The cleanliness of your department affects the perceptions of your customers. In fact, 96 percent of deli consumers relate that cleanliness is a key factor in deciding where to shop.
Remember: Take the quiz at the end of the lesson to earn your certificate.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 16: PLANNING PROMOTIONS
Reviewing past years’ sales, taking advantage of published promotions, holiday booking opportunities, and reviewing the current mix of products.
Shrink or Spoilage is an expected part of the deli; our job is to find and execute ways to minimize losses.
LESSON 15: RECOVERY USAGES
Remember: Take the quiz at the end of the lesson to earn your certificate.
Remember: Take the quiz at the end of the lesson to earn your certificate.
A customer is the lifeblood of the Deli and every department in a grocery store. Greet. Share. Thank!
LESSON 14: CUSTOMER SERVICE
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 13: SAMPLING DELI
Learn about best practices for sampling deli and earning your customer's trust.
Remember: Take the quiz at the end of the lesson to earn your certificate.
LESSON 12: CROSS-MERCHANDISING
Cross-merchandising can really help shine the spotlight on your department giving you the sales you need while giving customers the experience they desire.
In-Store Deli / Prepared Foods
Developed by UNFI's Category Specialists, this training program will grow your knowledge and empower you to directly influence sales. We've developed these lessons and quizzes to guide your knowledge and win at retail.
PLEASE NOTE:
1. Feel free to take only a few lessons & quizzes at a time. You can always come back later, but keep track of your progress as you go. The system will not remember where you left off.
2. Don't forget to request your completion certificate at the bottom of the page once you pass all the quizzes in the course.
